Refund Policy

Last updated: July 4, 2026

At Nuzzle, your pet’s comfort and your peace of mind matter to us. This policy explains when and how you can request a refund for services, products, and memberships booked through Nuzzle.

Our Commitment

We want every visit to leave you and your companion feeling cared for. If something about your experience with Nuzzle didn’t meet that standard, we want to make it right — and that starts with a fair, transparent refund process.

Eligibility for Refunds

You may be eligible for a full or partial refund in the following situations:

Appointments cancelled at least 24 hours before the scheduled visit time.

Services that could not be completed due to a Nuzzle scheduling or clinic error.

Unopened, unused retail products returned within 30 days of purchase with proof of purchase.

Duplicate or accidental charges made through our online booking system.

Refund Process & Timeframe

Once we receive your refund request, our care team reviews it within 2 business days. Approved refunds are issued back to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.

For care plan or membership cancellations, refunds are prorated based on the services already used during the billing period.

Non-Refundable Services

The following are generally not eligible for a refund:

Completed veterinary appointments, diagnostics, and procedures.

Missed appointments or cancellations made less than 24 hours in advance.

Opened or used medications and prescription diets, for safety reasons.

Emergency and after-hours care that has already been rendered.

How to Request a Refund

Reach out to our care team with your name, appointment or order date, and the reason for your request. We’ll confirm eligibility and walk you through next steps — most requests are resolved in a single conversation.